Santa Photos

• What if I don’t have a device that can scan a QR code?
  No problem. Just speak to one of our staff at The Riverlink and they can add you to the queue.
• Can I bring my dog or other pets?
  Unfortunately we cannot accommodate pets, except for our pet friendly session on Wednesday 9 and 16 December. Bookings required.
• Can my child sit on Santa’s knee?
  Santa is happy for smaller children to sit on his knee or the arm of his chair for a photo. It is advised that children between the ages one and three years should be placed on Santa’s knee facing the parents to avoid any tears.
  
• Why do your sessions end on Saturday 19 December?
  We want to make sure you Santa photo reaches you before Christmas. 
• What if I have not received photos within three business days 
  Please check your junk mail and if your photo is still not there please email [email protected]  
  

By participating, you agree to indemnify Council against any claims resulting from incidents involving your animal. 

To make sure our Pet-Friendly Santa Photo sessions run smoothly and safely, we’re using a booking system to limit the number of furry friends in Maitland Central at any one time. 

How it works: 

• We book two groups every 10 minutes, with a maximum of two domestic pets per group. 

• Domestic pets include dogs, cats, small mammals (like rabbits, rodents, miniature pigs), non-venomous reptiles and snakes, and birds with clipped wings. (Fish and amphibians are not recommended.) 

Pet Rules (just like in public spaces): 

• Pets must be on a leash or securely held by their owner at all times. 

• Owners must clean up after their pets and dispose of waste properly. 

• For more info on pet responsibilities, visit: NSW Pet Registry – Legal Responsibilities for Dog Owners 

On the day: 

• Arrive at Maitland Central 5 minutes before your session time. 

• Check in with one of our helper elves, who will confirm your booking and get you ready for your festive photo with Santa! 

Important to know: 

• Owners are fully responsible for the control and behaviour of their animals. 

• • • Council staff and contractors will not handle animals at any time.
      

Let’s make this a joyful and safe experience for everyone – humans and pets alike! 

• Participation is at your own risk. The organiser will take reasonable steps to ensure a safe and enjoyable experience.

Session conduct

• Each session is shared with up to two other groups. Please be respectful of others’ time and space.
• Children must be supervised by a parent or guardian at all times.
• The organiser reserves the right to refuse participation to anyone behaving inappropriately or disrupting the session.

Photography and image use

• Photos will be taken by our designated photographer during your session.
• By participating, you grant permission for your photos to be used for promotional purposes by the organiser unless you opt out at check-in.
• Personal photography during the session is permitted, but must not interfere with the flow of the session.

Liability and indemnity

• The organiser is not responsible for any personal items lost or damaged during the session.
• Pet owners are fully responsible for the behaviour and safety of their animals.
• Council accepts no liability for injury, loss, or damage arising from the presence or behaviour of any animal.
• By participating, you agree to indemnify Council against any claims resulting from incidents involving your animal.

• Participation is at your own risk. The organiser will take reasonable steps to ensure a safe and enjoyable experience.

Booking and payment

• Each booking secures a 10-minute session shared with up to two other groups.
• A non-refundable booking fee of $15 is required to confirm your session.
• Bookings are only valid for the time and date selected during registration.

Arrival and check-in

• Please arrive at Maitland Central at least 5 minutes prior to your scheduled session.
• Check in with one of our helper elves to confirm your booking and prepare for your session.
• Late arrivals may result in reduced session time or forfeiture of your booking without refund.

Cancellations and refunds

• Booking fees are non-refundable unless the event is cancelled by the organiser.
• No refunds or rescheduling will be offered for missed sessions or late arrivals.

Session conduct

• Each session is shared with up to two other groups. Please be respectful of others’ time and space.
• Children must be supervised by a parent or guardian at all times.
• The organiser reserves the right to refuse participation to anyone behaving inappropriately or disrupting the session.

Photography and image use

• Photos will be taken by our designated photographer during your session.
• By participating, you grant permission for your photos to be used for promotional purposes by the organiser unless you opt out at check-in.
• Personal photography during the session is permitted, but must not interfere with the flow of the session.

Liability and indemnity

• The organiser is not responsible for any personal items lost or damaged during the session.
• Pet owners are fully responsible for the behaviour and safety of their animals.
• Council accepts no liability for injury, loss, or damage arising from the presence or behaviour of any animal.
• By participating, you agree to indemnify Council against any claims resulting from incidents involving your animal.