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privacy policy

This Privacy Policy applies to all the publicly accessible pages on the The Levee website, which is managed by Maitland City Council. Maitland City Council does not have any responsibility for the privacy policies or practices of third party sites linked to/from the The Levee website.

Any personal information will be treated within the terms of Council’s privacy responsibilities and obligations. Council’s Privacy Management Plan details how Council handles all personal and health information it collects, stores, accesses and uses. Council websites are used to publish resources of relevance to our community; personal information will not be published on websites without permission or where there is a statutory requirement to do so.

Maitland City Council may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The current policy is regulated by the New South Wales Privacy and Personal Information Protection Act 1998. This policy is effective from 1 June 2014.

Collecting information about you from the website

Maitland City Council will only collect personal information directly from you, or your authorised agent. The information collected via this website may include:

  • Content of electronic forms or surveys completed on the website
  • Any messages or comments submitted via this website or email address

Statistical information

Council collects website traffic information from The Levee website and uses this to identify usage patterns and improve the user experience. Information collected includes:

  • The IP (Internet Protocol) address of the device you are using as well as information about previous and next sites visited
  • Your top-level domain name (for example .com, .gov, .au, .uk, etc.)
  • The address of your server
  • The date and time of your visit to the website
  • The pages accessed and documents downloaded
  • The type of browser and operating system you have used


This website is hosted in Australia in a secure facility. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. Council has implemented measures to protect personal information however the security of any information transmitted is not guaranteed.

Access to your personal information is restricted to employees who need it to provide services to you.

Links to other sites and social networking

When following links to other sites from this website, we recommend you read the privacy statement of that site to familiarise yourself with its privacy practices. This privacy statement does not extend beyond this website and Council is not responsible for the privacy practices or the content of other linked websites. Social networking services also have their own privacy policies for handling your personal information. This website privacy statement does not extend to social networking services.

Privacy and personal information

Council is committed to privacy protection and complies with the Privacy and Personal Information Protection Act 1998 and Government Information Public Access Act 2009.

How will we use your personal information

Council will use your information for the purpose for which it was collected. Council will use your information to understand community and customer needs to continuously improve our services. Council may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the New South Wales Privacy and Personal Information Protection Act 1998 bind Council’s agents and contractors.

Disclosure of your personal information

Council will only disclose your personal information:

  • If you have consented to the disclosure.
  • If the disclosure is required by legislation.
  • Where it is necessary to lessen a threat to someone’s life or health.
  • In accordance with the provisions of the Government Information (Public Access) Act 2009, and Section 12 of the Local Government Act, 1993

How to access, correct or update your personal information

To access personal information, you are required to complete one of the following forms:

Please note the personal information of others will only be released if it is consistent with Council’s legal obligations.

Further information

Contact person: Council’s Public Officer
Phone: 02 4934 9700
Mail: PO Box 220, Maitland NSW 2320
Email: [email protected]

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